Shipping policy
Shipping Policy
Last Updated: [Date]
Thank you for shopping with X/X T-Shirt Store. This Shipping Policy explains how we process and deliver your orders.
Order Processing
- All orders are processed within 1–3 business days after payment confirmation.
- Orders are not processed or shipped on Sundays or public holidays.
- During peak seasons, sales events, or holidays, processing times may be slightly longer.
Shipping Locations
We currently ship across India.
At this time, we do not offer international shipping.
Estimated Delivery Time
Delivery times may vary depending on your location:
- Kerala: 2–5 business days
- South India: 3–7 business days
- Other Indian States: 4–10 business days
- Remote Areas: 5–12 business days
Please note that these are estimated delivery times and may vary due to courier operations, weather conditions, public holidays, or other unforeseen circumstances.
Shipping Charges
- Shipping charges, if applicable, will be displayed during checkout before payment.
- We may offer free shipping on selected orders, promotions, or order values as announced on our website.
Order Tracking
Once your order is shipped, you will receive a tracking number via email, SMS, or WhatsApp (if provided). Tracking information may take up to 24 hours to become active.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses provided during checkout.
Lost or Delayed Shipments
While we work with reliable courier partners, delivery timelines cannot be guaranteed. X/X T-Shirt Store is not responsible for delays caused by courier services, natural disasters, strikes, government restrictions, or other events beyond our control.
If your package appears lost, please contact us and we will assist in coordinating with the courier partner.
Damaged Packages
If you receive a damaged package, please contact us within 48 hours of delivery.
For any damage, defect, or missing-item claims:
- Clear photos of the package and product must be provided.
- A complete unboxing video is mandatory.
- Claims without a valid unboxing video may not be eligible for replacement.
Please refer to our Return & Refund Policy for more details.
Contact Us
For shipping-related questions, please contact us:
X/X T-Shirt Store
Location: Kottayam, Kerala, India
Email: xbyx.store@gmail.com
Phone: 8848410941
By placing an order with X/X T-Shirt Store, you agree to this Shipping Policy.